Shipping Policy

We work hard to get your order on its way as quickly as possible.

Order Processing

All orders are processed and prepared for shipment within 24 hours of being placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Delivery Time

After your order has been processed and shipped, estimated delivery time is:

8–10 business days

Please note that business days do not include weekends or public holidays.

Tracking Your Order

Once your order ships, tracking details will be sent to the email address provided at checkout. Please allow some time for tracking information to update after receiving your shipping confirmation.

Delivery Delays

While most orders arrive within the estimated delivery window, occasional delays may occur due to circumstances outside our control, such as carrier delays, severe weather, customs processing, or unusually high order volumes.

Incorrect Shipping Information

Please ensure your shipping information is correct before completing your order. If you notice an error in your address, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Lost or Missing Packages

If your tracking shows that your package has been delivered but you cannot locate it, please check around your property and with household members or neighbours first.

If you still cannot locate your package, please contact our customer support team and we will assist you.

Questions?

If you have any questions regarding your order or shipment, please contact our customer support team. We're happy to help.